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Contact us

Need help?
We’re on hand

Use our FAQs or get in touch below

Contact us

Need help?
We’re on hand

Use our FAQs or get in touch below

Frequently asked questions

We've put together a list of commonly asked questions to help you find a solution quickly even when we're busy doing other things. 

Don't worry though, if you still need help you can get in touch.

I’ve forgotten my password

You can reset your password here. Please check your spam if the password reset email does not appear in your inbox within 5 minutes of resetting.

How can I update my Daily News Alert preferences?

You can add or remove your news alert preferences by clicking here.

How do I cancel my Premium News subscription?

You can cancel your subscription any time during your free trial by visiting your Order History within your Account (here) and not be charged.

Where do I update my billing details for Premium News?

Billing details for Premium News can be updated under the Billing page within your Account.

How do I pay for a Handbook via Bank Transfer?

We currently do not offer bank transfer via our shop. Please contact us stating which handbooks you wish to purchase.

subs@shephardmedia.com

Who should I send any press releases to?

Please email any press releases to us at

news@shephardmedia.com

Still need assistance?

Get in touch

If you’re still having issues, drop us a message and we’ll get you help as soon as we can.

We aim to respond to support requests within 3-5 business days.

Write to us at:

The Shephard Press Limited
33 St James’s Square
London
SW1Y 4JS

Call us at:

+44 (0) 20 3179 2570
 
Or reach us on Twitter 
@ShephardNews

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