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Contact us

Need help?
We’re on hand

Use our FAQs or get in touch below

Contact us

Need help?
We’re on hand

Use our FAQs or get in touch below

Frequently asked questions

We've put together a list of commonly asked questions to help you find a solution quickly even when we're busy doing other things. 

Don't worry though, if you still need help you can get in touch.

I’ve forgotten my password

You can reset your password here. Please check your spam if the password reset email does not appear in your inbox within 5 minutes of resetting.

How do I access all Premium News articles online?

You can sign up to a free 14 day trial and get unlimited access to all our news by visiting our sign up page here.

I am unable to log in to the website/I keep getting logged out

If you have an issue logging into our website with the correct username and password, it is first worth clearing cache and cookies in your browser for our site. If the issue persists. please get in touch using the form below.

To clear our site cookies (without your other data):

Chrome:

  1. On your computer, open Chrome.
    At the top right, click More Settings.
  2. Click Privacy and security Cookies and other site data.
  3. Click See all site data and permissions.
  4. At the top right, search for Shephard’s website's name.
  5. To the right of the site, click Remove.
  6. To confirm, click Clear.


Firefox:

  1. Open Firefox browser, click the Options icon at the upper-right corner, and choose Privacy & Security.
  2. Scroll down to find Cookies and Site Data section, and click Manage Data button.
  3. Select the target site, click Remove Selected, and click Save Changes button. Click Yes in the pop-up window to clear cache for this site.
How can I update my Daily News Alert preferences?

You can add or remove your news alert preferences by clicking here.

How do I cancel my Premium News subscription?

You can cancel your subscription any time during your free trial by visiting your Order History within your Account (here) and not be charged.

Where do I update my billing details for Premium News?

We have temporarily disabled the ability for users to update their billing details in the My Account section on the site. Please contact us by using the form on this page and a member of our team will be in touch to assist in updating your card details.

Who should I send any press releases to?

Please email any press releases to us at

news@shephardmedia.com

I see a message saying 'Too Many Sessions'

If you have active logins on other devices, you may see this message. Please sign out on your other device and try logging in again. You can alsomanually sign out of your previous sessions using the prompt on the 'Too Many Sessions' page. If you have any issues, please let us know here.

Still need assistance?

Get in touch

If you’re still having issues, drop us a message and we’ll get you help as soon as we can.

We aim to respond to support requests within 24 business hours.

Write to us at:

The Shephard Press Limited
33 St James’s Square
London
SW1Y 4JS

Call us at:

+44 (0) 20 3179 2570
 
Or reach us on Twitter 
@ShephardNews